order Terms & Conditions
Making A Purchase
Making a purchase could not be easier. Just browse our Catalogs, and click on any items that you need and put them into the shopping cart. After you have finished your selection, click on "Checkout" button and you will be asked for a few details that we need to be able to satisfy the order.
We accept Visa, Master Card, Discover, and Amex through our websites' secure checkout.
Once your order is placed we will notify you, usually within 1-2 business days, of any items that may be on backorder or discontinued by the manufacturer. You may be notified by email or phone call. Otherwise, follow the estimated delivery date as shown in checkout and on your receipt.
For all current order inquires: Email - kerry@bigskygolfcars.com (be sure to include your order number)
FREIGHT CHARGES
We make every effort to keep our freight charges as competitive as possible.
Freight Schedule:
$0-$24.99 = $16.99
$25.00-$74.99 = $21.99
$75.00-$124.99 = $27.99
$125.00-174.99= $38.99
$175.00-$350.99 = $49.99
$351.00 and Higher = FREE SHIPPING (See Below for Exclusions)
Orders $351 and Higher FREE FREIGHT! (Does not include oversized products such as tops, body parts, frames, engine assemblies, etc. or any bulky parts that require special ground freight and handling. Call for details on these items before ordering.)
Cancellation Policy
We begin processing your order as soon as you place it.
Pricing Adjustment Policy
Occasionally errors in the catalog and/or pricing may occur, in the event of a price increase we will contact you prior to processing your order.
Over-sized boxes and parts will cost more to ship. We may need to request more freight to fulfill shipment of your order but we will request that if needed and you can decide.
Orders held for either of these reasons may be canceled and refunded if no contact is made with the customer, or if freight charge is refused by customer.
Wrong part received:
Any claim for incorrect item must be made within 10 days of receipt of item. Any returned items must adhere to the established return policy.
Electrical Parts:
There are absolutely no returns or exchanges on any electrical parts. Please be sure of what you need before ordering anything in this category and contact us if you need clarification.
We do not handle or ship batteries
Superceded Parts
At times the OEM supercedes part numbers. A superceded part number is a change by the manufacturer of an existing part number to a new part number. This can mean exclusion or requirement of additional parts for full replacement. Color substitutions may also occur. If a pricing change occurs due to a supercession or manufacturer substitution, we will contact you to confirm the pricing difference.
Delivery Schedule
The estimated delivery date range is displayed during checkout and also on your receipt/confirmation email. Please note that holiday and weather-related delays are out of our control. We will do our best to get your order delivered within the estimated date range as often as possible.
Missing, Damaged, Or Defective Merchandise:
All claims regarding shorted or shipping-damaged items must be made within 10 days of receipt of order. Please save all original packaging and related materials for inspection. In some cases it may be helpful to have a digital photo of damaged items when contacting us for a damage claim.
All defective merchandise is warranted by the manufaturer, not by www.bigskygolfcars.com. Warranty claims are subject to approval by the manufacturer. Seek Warranty Return Authorization (RMA) prior to returning the merchandise.
CANADIAN SHIPPING
To offer the lowest possible shipping cost for items to Canada with faster ship times, we use a variety of shipping providers including USPS, FedEx and UPS. To help reduce or eliminate the secondary shipping costs of brokerage fees, we do our best to select the most cost efficient method. All brokerage, duties, or taxes incurred from the shipment are the customers resposibility.
e-Tailer Brokerage Program (eBP) -- Canada Customs requires Canadian recipients to pay applicable duties and taxes on each shipment entering Canada. These charges may include PST, GST, HST, duties and other taxes of goods (e.g. excise tax). A brokerage fee is also charged to process shipments and present the requisite customs paperwork to Canada Customs on the importer's behalf.
Your order will be shipped under UPS's e-Tailer Brokerage Program (eBP), where eligible shipments imported into Canada for non-commercial purposes and valued under CAD$ 200 shipped via UPS Standard service are subject to a reduced brokerage fee of CAD$ 10, plus any applicable duties and taxes. Shipments valued at CAD$200 and above and/or being imported to Canada for commercial purposes and/or subject to specialized clearance may incur additional fees.
Please, be aware that UPS will request payment of these charges at the time of delivery. You have the ability to call UPS ahead of time (1-800-742-5877) to pay these charges, eliminating the need for payment on delivery.
These procedures are the best method for controlling additional charges while providing the best service possible.
We appreciate your business and are continuously working to improve all the different divisions of our powersports superstore.
Return Policy
- No returns on Electrical Parts, Decals, Marks, Emblems, Screws, Washers, Fasteners, Chemicals, and Special Tools.
- All accepted returns are subject to a minimum $25.00 per order restock fee in addition to shipping paid by the customer
- All returns must be in new/original packaging and uninstalled condition.
- All returns must have prior approval and a return authorization # on box.
